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Action Fraud is the UK’s national reporting centre for fraud and cybercrime, run by the City of London Police. It’s the central point for reporting fraud in England, Wales, and Northern Ireland. This guide explains how to use Action Fraud effectively, what to expect after reporting, and alternative channels for different types of cybercrime.
What is Action Fraud?
Action Fraud serves as the UK’s single point of contact for fraud reporting. When you file a report, your case is processed by the National Fraud Intelligence Bureau (NFIB), which analyses the data alongside thousands of other reports to identify patterns and criminal networks. Cases meeting the investigative threshold are referred to local police forces for investigation.
Important to understand: Action Fraud is a reporting service, not an investigation service. Not every report leads to a police investigation. However, every report contributes to intelligence that helps law enforcement understand and combat fraud trends.
How to Report to Action Fraud
Online: Visit actionfraud.police.uk and click “Report a fraud.” The online form is available 24/7 and takes approximately 20 minutes to complete. Phone: Call 0300 123 2040, Monday to Friday 8am–8pm. Advisors can help you complete your report over the phone. In Scotland: Report to Police Scotland on 101 instead — Action Fraud doesn’t cover Scotland.
Information You’ll Need
To make the most effective report, gather: your personal details, details of the suspect (names, addresses, phone numbers, email addresses, social media profiles), details of any financial losses (amounts, dates, payment methods, bank details), correspondence with the fraudster (emails, messages, letters), any website URLs or social media profiles involved, reference numbers from any other reports (to your bank, the platform, etc.), and a timeline of events.
What Happens After You Report
You’ll receive a crime reference number immediately — keep this for insurance claims, bank disputes, and follow-up. The NFIB analyses your report alongside other intelligence. If your case meets the investigation threshold, it’s referred to the relevant police force. You’ll receive updates by email or letter. If your case isn’t selected for investigation, your data still contributes to intelligence-led policing operations.
Alternative Reporting Channels
National Cyber Security Centre: For phishing emails, forward to report@phishing.gov.uk. For suspicious websites, use their online reporting tool. 7726 (SPAM): Forward scam texts to 7726. Financial Ombudsman Service: If your bank won’t refund fraud losses, escalate to the FOS. Citizens Advice: 0808 223 1133 for guidance on your rights and next steps. Victim Support: 0808 168 9111 for emotional support.